Integrations
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You will get the most out of our Helpdesk system if it is related to your other work processes, and all tickets are created easily and quickly.
That is why we made the system very integration-friendly.
Create multiple email addresses customers can reach you at. Based on the email nature, a new ticket is automatically generated or information is added to an ongoing one. This way, customers are contacted in a prompt and personalized manner. Besides, it gets easy for you to control supporters who handle tasks.
Telephone
When a customer calls, 360 looks up him/ her in the system. Thus, a supporter has access to all information about the customer’s purchase history, SLA, configurations, etc. – and can quickly provide a good and professional service.
API
If your service department needs some specific integration, we offer an API that can create tickets in 360 Business Tool using interaction with an external application.