Firmafon

Firmafon is a telecommunications company that provides telephony, mobile telephony, switch, and chat systems. Firmafon strives to provide ease of use, quality of products, and attractiveness of conditions.

360 Business Tool integrates with Firmafon in the form of both outbound and inbound telephony. In 360 Business Tool, you can click on contact’s or company’s master data, and thus make a call. The system automatically reflects that the call has taken place.

For incoming calls, 360 Business Tool can display master data for person/company reaching out, so that customer service has all relevant information ready on the screen. This requires that you have the Conversion Plus package with Firmafon.